Alix Posted March 27, 2014 Share Posted March 27, 2014 I'm sure a lot of you are familiar with this site, so I'm wondering if this might be a shared experience: I placed an order with them back in November (from the US) and have heard very little from since then about it, despite a bunch of emails. I'm pretty bummed because it was a $170 purchase that I'm pretty sure I won't see again. Purchases like these aren't eligible for refund via Paypal, or so I've been told. Anyone else have trouble with these people/feel like they've been scammed? Link to comment Share on other sites More sharing options...
Mickey S. Posted March 27, 2014 Share Posted March 27, 2014 Well, I can't say anything about shipping stuff to the U.S. but I didn't have problems back in 2007 when I ordered a pair from them in Germany. Well, it took them a while because the shoes were made to order but after their predicted 8 weeks I finally got the package. And the shoes are of good quality. Thanks, -Mike Link to comment Share on other sites More sharing options...
Bubba136 Posted March 28, 2014 Share Posted March 28, 2014 Elite heels is owned and managed by our own Gina, queen of heels. I know they were experiencing problems with a couple of their suppliers over the past few month and I don't know if their situation is any better now. However, my experience with over the years has been very satisfactory. I've found them to be straight forward and reliable in my dealings with them and their shoes of high quality. It would be a shame if another reliable seller of quality high heels has gone out of business. Being mentally comfortable in your own mind is the key to wearing heels in public. Link to comment Share on other sites More sharing options...
gary0618 Posted March 28, 2014 Share Posted March 28, 2014 Perhaps you can leave her a message on her facebook page: https://www.facebook.com/pages/Gina-Queen-of-Heels/285854588100445 FLAT SHOES, LIKE FLAT DRINKS, ARE FOR FLAT PEOPLE Link to comment Share on other sites More sharing options...
Alix Posted March 28, 2014 Author Share Posted March 28, 2014 Perhaps a PM on this site would be more direct. Link to comment Share on other sites More sharing options...
vector Posted March 30, 2014 Share Posted March 30, 2014 Or both.... Link to comment Share on other sites More sharing options...
Histiletto Posted April 1, 2014 Share Posted April 1, 2014 It has been a few years since I have ordered from them, so this may not be of much consolation. I remember that any direct communication with Elite Heels ended after the confirmation they had received my order. The time seemed forever and I started wondering like you are doing now. Gina (Queen Of Heels) was a bit more active in participating with HHP forum members during this time and gave me a bit of assurance that my order would be delivered, which did finally happen long after the originally posted completion time. My forced patience was rewarded, when I finally got my stiletto pumps as ordered. Link to comment Share on other sites More sharing options...
Alix Posted April 2, 2014 Author Share Posted April 2, 2014 I guess "customer service" varies by culture... Five months and counting Link to comment Share on other sites More sharing options...
HappyinHeels Posted April 4, 2014 Share Posted April 4, 2014 All, While I agree our concept of customer service may differ from that outside the USA or Canada one has to realize that this shoe was being ordered from outside the USA because the desired product was not available inside the USA so those North American expectations have to be modified accordingly. I find, whether it's in international travels within the scope of my work or on vacation, that a sense of humour, the virtue of patience, and a willingness to adapt to nearly any environment makes life in general much more manageable...and enjoyable. Your heels will arrive eventually and when they do you'll undoubtedly have something amazing on your feet making the wait worth it. HappyinHeels Link to comment Share on other sites More sharing options...
saudade Posted April 7, 2014 Share Posted April 7, 2014 All, While I agree our concept of customer service may differ from that outside the USA or Canada one has to realize that this shoe was being ordered from outside the USA because the desired product was not available inside the USA so those North American expectations have to be modified accordingly. I find, whether it's in international travels within the scope of my work or on vacation, that a sense of humour, the virtue of patience, and a willingness to adapt to nearly any environment makes life in general much more manageable...and enjoyable. Your heels will arrive eventually and when they do you'll undoubtedly have something amazing on your feet making the wait worth it. HappyinHeels Too true, not to pick on the Germans but I've bought things from Germany (not just shoes, I am a huge Rauchkäse fan and well that shits awesome when smoked properly, but I digress) and I've gotten that delivered within the week from some places, and over a month with others. So hit/miss really chalk it up to learning the time a place takes. That said, this shits awesome and worth the investment:http://www.bergader.de/index.php?id=331&L=1 Buy it now, cause its, well der Hammer if I can break out a bit of german slang. Squirrel banter mode off. Link to comment Share on other sites More sharing options...
Alix Posted April 15, 2014 Author Share Posted April 15, 2014 All, While I agree our concept of customer service may differ from that outside the USA or Canada one has to realize that this shoe was being ordered from outside the USA because the desired product was not available inside the USA so those North American expectations have to be modified accordingly. I find, whether it's in international travels within the scope of my work or on vacation, that a sense of humour, the virtue of patience, and a willingness to adapt to nearly any environment makes life in general much more manageable...and enjoyable. Your heels will arrive eventually and when they do you'll undoubtedly have something amazing on your feet making the wait worth it. HappyinHeels Um, alright. But I don't think waiting five months for something is justifiable, especially without responses. I'm just chalking it up as a major mistake purchase. Buyer Beware, as they say. Link to comment Share on other sites More sharing options...
Heelster Posted April 16, 2014 Share Posted April 16, 2014 I tend to talk to the person at the top when it starts taking too long. If you haven't contacted Gina QOH, then I would make that my next contact. Link to comment Share on other sites More sharing options...
Alix Posted April 28, 2014 Author Share Posted April 28, 2014 I tend to talk to the person at the top when it starts taking too long. If you haven't contacted Gina QOH, then I would make that my next contact. I've tried, at least. Link to comment Share on other sites More sharing options...
Heelster Posted April 28, 2014 Share Posted April 28, 2014 I've tried, at least.Maybe a facebook message?? Link to comment Share on other sites More sharing options...
Alix Posted May 5, 2014 Author Share Posted May 5, 2014 Unfortunately you cannot send a message to a facebook page, only a facebook profile. Probably just going to spam them with emails until they respond. Six months is insanity. Link to comment Share on other sites More sharing options...
gary0618 Posted May 7, 2014 Share Posted May 7, 2014 Unfortunately you cannot send a message to a facebook page, only a facebook profile. Probably just going to spam them with emails until they respond. Six months is insanity. Gina has her own facebook page. https://www.facebook.com/pages/Gina-Queen-of-Heels/285854588100445 Post a question there. Speaking of Gina: A rare photo of her smiling. FLAT SHOES, LIKE FLAT DRINKS, ARE FOR FLAT PEOPLE Link to comment Share on other sites More sharing options...
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