LukeVibertUK Posted June 25, 2011 Share Posted June 25, 2011 Hi all Back in Feb 11 I was looking at purchasing a pair of shoes for my girlfriend from Burlesque Blue. As I was about to purchase I noticed that a "sold out" label had been applied to all of their 'Hand Made' shoe range apart from those from their ready to in stock range. Looking through the website I noticed they state "due to the volume of orders we currently have, we are unable to accept new orders for Made to Measure footwear at present". I have since inquired twice about about purchasing a pair of shoes from them and neither email has received a reply or acknowledgement. Before I ring them for info, has anyone else had any success buying anything from them, are they wallowing in the wealth of orders coming in, or have I missed something a bit more obvious? Not intending to create speculation, just wondered if they are now only taking volume orders only? Link to comment Share on other sites More sharing options...
pussyinboots Posted June 25, 2011 Share Posted June 25, 2011 Hi all Back in Feb 11 I was looking at purchasing a pair of shoes for my girlfriend from Burlesque Blue. As I was about to purchase I noticed that a "sold out" label had been applied to all of their 'Hand Made' shoe range apart from those from their ready to in stock range. Looking through the website I noticed they state "due to the volume of orders we currently have, we are unable to accept new orders for Made to Measure footwear at present". I have since inquired twice about about purchasing a pair of shoes from them and neither email has received a reply or acknowledgement. Before I ring them for info, has anyone else had any success buying anything from them, are they wallowing in the wealth of orders coming in, or have I missed something a bit more obvious? Not intending to create speculation, just wondered if they are now only taking volume orders only? You are not creating speculation at all. I have had terrible trouble with them over the last 12 months as well. Last September - I was contacted by their Marketing Department who wanted to 'sponsor' my 'Flickr' Galleries by supplying me with free high heels to model. To cut a loong story short - they started to 'back-track' right from the start, and eventually backed out of the deal. Subsequently, I wrote to them for quotes on several pairs of hand-made heels - including the 'Captivate' 6" clear upper mule which had been discontinued at the beginning of last year - but which they told me - had been reinstated in their range. That was just before last Christmas. Despite my sending a further 5 EMails, I have had no response whatsoever. I have given them up in favour of another manufacturer - 'Estresmodes' of Spain. If you intend to contact Burlesque Blue - I suggest that you do it directly by telephone - and ask for Janice Anderson - who is the Customer Services Director. Good Luck. "Good Girls keep diaries....Bad Girls just don't have the time...!:icon_twisted:" Link to comment Share on other sites More sharing options...
Histiletto Posted June 27, 2011 Share Posted June 27, 2011 Like many of the heel manufacturers I've tried to deal with, they don't seem to see the need for a good customer relationship. Once they have your money, you might as well consider it a donation. Maybe you'll get your order, but even this doesn't seem to be a priority. I've emailed for information and still haven't seen a reply from 6 months ago. There has been alot of times I have wanted to order, but having to deal with this aggravation discourages me from actually following through and ordering. I have had a better relationship with Elite Heels, but even they aren't as responsive as a customer should expect from an over due order. They do work hard to fix any errors that they may cause. Link to comment Share on other sites More sharing options...
pussyinboots Posted June 27, 2011 Share Posted June 27, 2011 ^^ If you look through the Website - you will find that EVERY SINGLE SHOE and BOOT is now marked as 'Sold Out'. Now......as all their shoes are hand-made to order, I suspect that there is something bigger going on here.....and that we may well see the Website disappear soon. "Good Girls keep diaries....Bad Girls just don't have the time...!:icon_twisted:" Link to comment Share on other sites More sharing options...
Cuban Nicky Posted June 27, 2011 Share Posted June 27, 2011 Dont bother to try ringing Janice - she doesn't answer the phone - and nor does anybody else! Goodbye BurlesqueBlue, Link to comment Share on other sites More sharing options...
benno Posted June 27, 2011 Share Posted June 27, 2011 Shame as they made us some nice shoes. Awful service was always mandatory though. I had to ring Kos about 4 or 5 times to get one pair sorted out. A friend saw some of the shoes we had. She loved them and wanted to buy maybe 3 or 4 pairs. I told her about the problems we had and she said she couldn't be bothered. She is the kind of woman who will go into Kurt Geiger and throw £300 at a couple of pairs of shoes on a whim. Burlesque Blue seriously missed out with her. We sell things quite often on Ebay. I think I care more about a customer of some shoes that sold for £3 than B Blue do for someone who spent £120. Link to comment Share on other sites More sharing options...
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