zid

Hi, Thanks for the replies. I'll call them tomorrow and see if we can settle things like gentlemen. The only reason why this is a "custom" order, is a detail about the loop (is 'loop' the correct phrase?) for attaching the straps, simply because I want the details to be exacly as I prefer them. To me, a pair of shoes like this is like an art sculpture, and there can be no compromise. The fit by the way is superb (she says). Best regards, Zid

Hi, Recently I purchased a pair of patent white K501A (5" pump with angle straps) from Leatherworks in London. Since I am not that crazy about their default way of designing the loop on the back of the shoe where the straps are attached, I decided to go for a custom order: 9.0 mm wide loop, made of a double folded piece of leather, giving patent texture on both the inside and outside of the loop. Since I already own a pair of shoes with this particular design (also made by Leatherworks), I added several pictures with the order to make sure everything was understood completely. Since the order was a custom order, Leatherworks were very strict on underlining that no refund/exchange whatsoever could take place. Now two weeks later, I recieved the shoes with: Clumpsy made loop, 1.5 cm wide, single piece of leather, suede structure on the inside. Is this OK ? Have written to Leatherworks once by ordinary mail, and twice by email. No response so far. Any suggestions for an appropriate action? Best, Zid